Nokia CEO 回應港澳地區Lumia 920 預購禮品問題 , 澳門 Nokia 專門店預購送無線充電器!!

catcatpad

相信 Nokia HK 於上週發佈 Lumia 920 / 820 兩款 WP8 手機後, 不少準買家都相當失望. 除了見仁見智的定價問題外, 今次Lumia 920 連之前每款旗艦機款預購都會出現的預購禮品也落空, 實在叫不少忠實的 Nokia 支持者感到失望!  小編眼看越南, 美國等地區的 Nokia 都有相當不錯的禮品回贈支持者, 所以就於昨晚決定為大家表達有關的聲音並膽粗粗的把以下電郵寄給 Nokia CEO Stephen Elop:

Dear Mr. Elop,
 
Greetings from Hong Kong & Macau’s Nokia fans!
 
My name is Roid Ip, and I am currently working as a part-time editor for “We Love Windows Phone.HK" (a website sharing news and articles to Hong Kong & Macau’s Windows phone lovers).  I am hereby representing the noise from Nokia fans of HK and Macau regions, so as to extend some sincere feedback regarding our purchasing experience of the new-released Windows Phone "Lumia 920″ .  
 
Early in September, as we were thrilled by the amazing features of “Lumia 920″, a huge group of people here already paid close attention to it and expected for 920′s coming.  Finally, after 2 months, Lumia 920 is announced to be in store for HK and Macau by early December.   During these 2 months of anticipation, fans here kept reading articles of Lumia 920, and recognized that overseas fans who purchased 920 (in countries like US, Vietnam) would receive “wireless charger", “Monster purity headphone" etc. as pre- or post-order gifts.  This generous arrangement was also exposed to HK & Macau fans, and that’s why we fans here also expected to be treated in similiar ways. 
 
Nevertheless, when recently we did our pre-order for Lumia 920 in HK and Macau Nokia stores, we were informed that no gifts would be rewarded.  Such disappointing arrangement did make us frustrated as we have been waiting 920 for so long, seeing other countries’ fans been enjoying it much earlier than we do, seeing they have more color choices than we do (we have only three choices: black, white, yellow), and seeing they would freely be rewarded with pre- or post-order gifts, unlike how we would be treated.   
 
I have been using Nokia phones since 18 years old, and I have been experiencing models include 5210, 8210, 8250, 8310, 6210, E66, N8, Lumia 610, 710  and 800.  All of them did impress me and my family, and that’s why at this moment, me, my wife, my parents and my parents-in-law are applying NokiaWindows Phones in our life.  As a huge fan for Nokia products and an editor sharing Windows Phones’ news to Asian fans, I wish the above feedback could be useful to you.  Please kindly take it for your consideration, and don’t forget in Hong Kong and Macau there are still a huge group of Nokia fans, who would highly appreciate if we could be treated fairly for buying Lumia 920, in the way how other countries’s fans have been treated.
 
Thank you for your kind attention and consideration on this matter.
 
Yours sincerely,
 
Roid

其實小編當初覺得這封信應該會石沉大海且毫無回音, 但意外的事發生了!  在電郵寄出後大概三小時後, 小編的電郵得到以下的回覆:

Thanks for your note. I will share your concern with our team.
 
Regards,
 
Stephen
 

而且小編更發現該電郵同時被副本給 Nokia 亞太區銷售及市場部資深總裁 Neil Gordon. 心想這位CEO 真勤力, 連星期天也會回覆客戶的電郵, 而且還真的關心到用家的心聲並傳達給對應的部門跟進, 已經讓小編感到相當感動. 但更意外的事就在今天中午發生了, 澳門的 Nokia 專門店來電通知小編早前預購的兩部Lumia 920 都會免費得到價值588元的無線充電器作預購禮物! 而且澳門區所有首批預購的買家都會得到相同禮物!(不過該職員未有提及是否有配額問題) 小編未知以上安排跟昨晚的電郵有否其相連性, 但澳門Nokia 專門店預購Lumia 920 送無線充電器是不爭的事實, 不過香港方面會否作出相同的安排呢?? 小編會再為大家跟進!
 
在此感謝小編的秘書大人為以上電郵起稿!

jennyjellyfish

這個好像在其他地方看過了

豪鬼AKUMA

今天再看下

切雞飯`

不錯不錯.,..我喜歡

ng015856

我之所以能一直看，是因為我都常回覆

段皇爺

天啊，這帖子不錯，竟然沒有人回

xiao丸子

樓主good

plas_hoz

分享我的感謝，謝謝樓主